Website Support
Website Care Plans
Offering protection, security and expert care for your online presence.
Once your new website has been completed and is available for your potential clients or customers to view, it is vital that it be maintained. If it is not regularly monitored and updated, it is subject to malware and hacks. This can totally disable your website and impact your online presence and bottom line.
I’m sure that one of the options below will suit your needs and give you the comfort that you need to allow you to focus on doing what you do best and letting Greylock Creative do the rest!
So…..What’s in the plans?
These are some of the main features that are included in the care plans.
Website Hosting
Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. Greylock Creative provides premium hosting to all of our clients that subscribe to one of the care plan options.
Backups
It is vital that your website be backed up regularly so that it can be restored if ever necessary. We offer several levels of care plans that include different frequencies of external backups and restore points to give you the comfort that you need.
Website Updates
The biggest risk of your website being hacked or infected with a virus or malware is from the failure to update WordPress, and any plugins or other tools used in its creation. This is why weekly updates are included in all of our care plans.
Monitoring/Security
We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
Auto Privacy Policy
We have a partnership with Termageddon to keep your site legal. When privacy laws change in your state, your privacy policy updates automatically to ensure that you remain complaint.
Monthly Reports
Each month you will be provided a detailed report highlighting what has been done that month. This will include multiple statistics, ie. traffic, sources of traffic, updates, backups, etc.
WE'RE IN YOUR CORNER MONTH TO MONTH!
As a client on your premium or elite monthly plan, we offer complimentary time (between 1-3 hours depending on your plan) for ongoing website updates, additions or changes!
THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED
Here are just a few of the most common scenarios of unprotected sites:
WEBSITE HACK
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
POOR PERFORMANCE
If your website isn’t optimized, it’ll perform and load slwoer as time goes on affecting conversions and sales.
NO BACKUPS
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
SEO IMPLICATIONS
If your website isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive”.
WEBSITE LEGITIMACY
If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
IT'S ALL ON YOU
By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.
THE GOOD NEWS IS….WE’VE GOT YOU COVERED!
You don’t have to maintain your own website and go it alone.
We offer a perfect plan for your website so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!
CHOOSE YOUR PLAN
We want to make sure that we have the perfect website care plan for your business.
Select the annual option and get two months free per year!
FAQ’s
Some answers to the most frequently asked questions about our website care plans.
Do you offer web hosting & Website Care Plans?
Sure do! Hosting is included with all of our Care plans. In fact, we will not design a website that is not hosted with us.
Are there any set up or cancellation fees?
Never a cost to leave.
If we are building or redesigning your site, there is no set up fee if you are selecting a care plan as part of the project.
If it’s been more than six months since we built your site or if you have made changes to the site since we built it within those six months, there is a $199 set up fee.
What happens if I pass on your plan?
If you decide to decline our care plans, there is a lot that can go wrong. Here are the top reasons I recommend that you make sure your website is maintained:
The site will not be optimized which leads to poor performance, slow loading times and a gradual loss of Google SEO rankings.
The site’s tools, plugins, themes and WordPress itself will quickly go out of date wich is the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up to date
You’ll have no backups or restore points so if the site got hacked or breached, you could lose all your content, pages and Google ranking. You won’t get a monthly report overviewing your site traffic, page views, etc.
Most importantly, you won’t have us as your trusted webmaster to assist you with quick updates, tweaks, website issues, etc. Often you’ll have to try getting a hold of your hosting company for any assistance.
Does my monthly update time roll over?
Negative on this one. The retainer of hourly updates is just covered for that month.
What if my site gets hacked while on the plan?
If your site should get compromised while you’re on the plan – we’ll take care of cleaning the site and getting everything squared away with Google at no extra cost to you. But have no fear, to date – we’ve had ZERO hacks or breaches with any sites on our care plans.
What if I have updates that require more than 1 hour?
We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate.
What if I pass on the plan options and my site gets hacked?
We can take care of getting the site cleaned for an initial cleanup fee of $350 and then we can immediately get your site on one of our monthly plans to ensure it remains clean and protected from hacks.
How fast do you get to the monthly updates?
We try to get to the updates within 24 hours. As a monthly client, you always get top priority compared to clients who aren’t on the plan.
***AS A BONUS***
givWith each care plan you will receive a free Termageddon license for your website! These privacy policies are created and updated by real privacy attorneys to keep you covered. When privacy laws change in any state, your privacy policy updates automatically to ensure that you remain compliant. Our partnership with Termageddon works to protect your investment and gives you peace of mind, so you can focus on growing your business.